AOS for Customer Success
Customer Success, on day one.
Customers onboard themselves. Support questions get answered before they get asked. Expansion stops being accidental.
01The 5-person team you would install
5 named specialists.
Customer Success LeadAccount ExpansionKnowledge BaseOnboardingSupport Ops
Trained on the published work of
Lincoln MurphyNick MehtaJeanne Bliss
Drawing on the customer success principles of Lincoln Murphy and Nick Mehta, with the customer experience leadership of Jeanne Bliss.
02Four missions Customer Success would run on day one
01. Onboarding sequence overhaul
Day 1, 7, 30 reworked. Activation rate measured weekly.
02. Knowledge base sweep
Top 20 questions answered. Article-deflection rate tracked.
03. Expansion playbook
Triggers, owners, scripts. First three expansion plays in motion.
04. Churn risk watchlist
12 accounts flagged. Calls booked. Recovery moves underway.
Install your Customer Success team. And the other seven.
$1,000. 20 minutes. The full org on day one.